Guardian S.S.A.
Frequently Asked Questions
What does a security system consist of and how do I benefit?
Our security systems consist of a control panel located in an inconspicuous place which acts as the brains of the entire system. Keypads are installed near a commonly used entrance to the home, which allows you to control the system. Sensors installed throughout the building report back to the control panel, which forwards alarm information to our central monitoring station. Security systems are designed to report burglary, fire, and other environmental conditions to the proper authorities, thus protecting against loss of life and property. Our central monitoring station notifies your local 911 dispatch center to send emergency services.
Our security systems consist of a control panel located in an inconspicuous place which acts as the brains of the entire system. Keypads are installed near a commonly used entrance to the home, which allows you to control the system. Sensors installed throughout the building report back to the control panel, which forwards alarm information to our central monitoring station. Security systems are designed to report burglary, fire, and other environmental conditions to the proper authorities, thus protecting against loss of life and property. Our central monitoring station notifies your local 911 dispatch center to send emergency services.
Is it true I can receive a discount on my homeowners insurance?
You may receive up to a 20% discount on your homeowners insurance depending on who your provider is. In many cases this discount can more than make up for Guardian S.S.A.'s monthly monitoring rate. Once you go online with Guardian S.S.A., we will issue you a certificate of alarm. Simply mail/fax that certificate to your insurance company as proof that your location is monitored. They will then be able to apply whatever discount they may offer. Remember, fire alarm monitoring may provide you with an even greater discount!
You may receive up to a 20% discount on your homeowners insurance depending on who your provider is. In many cases this discount can more than make up for Guardian S.S.A.'s monthly monitoring rate. Once you go online with Guardian S.S.A., we will issue you a certificate of alarm. Simply mail/fax that certificate to your insurance company as proof that your location is monitored. They will then be able to apply whatever discount they may offer. Remember, fire alarm monitoring may provide you with an even greater discount!
Do you sell pet immune sensors?
We do offer pet immune sensors, which have decreased sensitivity to not capture animals weighing up to 65 lbs. If for some reason your pet doesn't meet the criteria for a pet immune sensor, we can employ other techniques to allow for them.
We do offer pet immune sensors, which have decreased sensitivity to not capture animals weighing up to 65 lbs. If for some reason your pet doesn't meet the criteria for a pet immune sensor, we can employ other techniques to allow for them.
Do I need a phone line?
No, you do not need a phone line. All of our panels utilize cellular communicators which send the signals over air to our central monitoring station. Cellular connectivity provides a more reliable connection and you don't take the chance of a burglar cutting your wired phone line to disable your system from reporting alarms.
No, you do not need a phone line. All of our panels utilize cellular communicators which send the signals over air to our central monitoring station. Cellular connectivity provides a more reliable connection and you don't take the chance of a burglar cutting your wired phone line to disable your system from reporting alarms.
Will my security system still work during a power outage?
Yes, all of our systems are installed with a battery backup. These battery backups usually work for 24 hours when new but lose effectiveness with age. You should make it a habit to periodically test the battery backup on your security system or contact us to perform the test.
Yes, all of our systems are installed with a battery backup. These battery backups usually work for 24 hours when new but lose effectiveness with age. You should make it a habit to periodically test the battery backup on your security system or contact us to perform the test.
What if I accidentally set off my alarm?
We do our best to educate our customers on eliminating the chance of user error, but accidents do occur. Simply wait for a call from one of our central station operators. They will ask you for your account number and passcode to confirm your identity and then cancel the dispatch.
We do our best to educate our customers on eliminating the chance of user error, but accidents do occur. Simply wait for a call from one of our central station operators. They will ask you for your account number and passcode to confirm your identity and then cancel the dispatch.
How do I test my alarm system to confirm it is functioning properly?
1. Call us at 573-444-1618.
2. Provide us with your name, address, account number, and passcode.
3. Ask us to place your security system in test mode.
4. For the next hour you can cause alarms without the police, fire, or other departments being notified.
5. Please arm your security system and wait for the exit delay to expire.
6. Open your door and windows that have sensors.
7. Walk in front of your motion detectors.
8. If you have an emergency button such as a panic button, go and press it.
9. Repeat steps 7 and 8 as many times as needed
10. Disarm your system using your keypad or keyfob.
11. After doing a complete test, contact us to verify your alarm signals were received.
Be sure to call us at 573-444-1618 (Mon-Fri, 9:00am - 5:00pm) to schedule a time to put your account on test while you replace the batteries in your sensors. This comes at no cost to the customer to place the account on test mode.
1. Call us at 573-444-1618.
2. Provide us with your name, address, account number, and passcode.
3. Ask us to place your security system in test mode.
4. For the next hour you can cause alarms without the police, fire, or other departments being notified.
5. Please arm your security system and wait for the exit delay to expire.
6. Open your door and windows that have sensors.
7. Walk in front of your motion detectors.
8. If you have an emergency button such as a panic button, go and press it.
9. Repeat steps 7 and 8 as many times as needed
10. Disarm your system using your keypad or keyfob.
11. After doing a complete test, contact us to verify your alarm signals were received.
Be sure to call us at 573-444-1618 (Mon-Fri, 9:00am - 5:00pm) to schedule a time to put your account on test while you replace the batteries in your sensors. This comes at no cost to the customer to place the account on test mode.
What do I do if my alarm system is not functioning properly?
Contact us for a troubleshooting session or to schedule an onsite repair. A service fee of $75.00 dollars may be charged for on site repairs, plus any costs for out of warranty equipment that needs replaced.
Contact us for a troubleshooting session or to schedule an onsite repair. A service fee of $75.00 dollars may be charged for on site repairs, plus any costs for out of warranty equipment that needs replaced.
Can I take my system with me to a new location if I'm moving?
Yes, you may take the system with you. You purchased the equipment, therefore you own it. Please notify us if you are moving. We can either remove the system from our monitoring, if leaving our area, or we will move the system for free if relocating in our service area. It is imperative that you provide us with updated contact information and address where the system will be relocated.
Yes, you may take the system with you. You purchased the equipment, therefore you own it. Please notify us if you are moving. We can either remove the system from our monitoring, if leaving our area, or we will move the system for free if relocating in our service area. It is imperative that you provide us with updated contact information and address where the system will be relocated.
How do I update my contact information?
Please include in all correspondences your name, address, account number, and passcode.
By Contacts Update Form: this form can be found on the forms page or by clicking here.
By phone: Call 573-444-1618
By email:
Please include in all correspondences your name, address, account number, and passcode.
By Contacts Update Form: this form can be found on the forms page or by clicking here.
By phone: Call 573-444-1618
By email:
